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Power Platform Community / Forums / Copilot Studio / AMA: Telephony connect
Copilot Studio
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AMA: Telephony connect

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Posted on by 167

Are there any plans to have telephony systems like Amazon connect integration possible in PVA?

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  • Verified answer
    Michael Vakoc Profile Picture
    Microsoft Employee on at

    At this point there are integrations for telephony services with Azure Communication Services and Audiocodes (AudioCodes VoiceAI Connect | Microsoft Power Virtual Agents (PVA)). We are always looking to bring more integrations to our customers but at this point don't have any specific timelines to share. 

  • Roma Gupta Profile Picture
    167 on at

    ok great thank you @mivakoc 

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