PowerApps Admin Center stuck on "Working on it" when trying to add two new users in 'Step1: Add user [Preview]'

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Posted on by rhiheu

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Hi,

I'm trying to add two different users in the PowerApps Admin center via the Security tab > Step 1: Add user [Preview]. Every time I try typing their email and clicking 'Add user' it gets stuck on the 'Working on it...' blue notification and never goes any further. I've been able to add them successfully (with the system administrator role assigned as well) to a Sandbox environment, but am not able to add them to two different Production environments.

Both users have a 'PowerApps for Office 365' licence. I've also tried adding a user with a 'PowerApps for Dynamics 365' licence (just to compare) and I encountered the same issue.

Not sure if it's relevant but both environments used to have a security group linked to them, but I couldn't get that setup working/syncing with AD and actually enabling access correctly. It sounds like (from https://powerusers.microsoft.com/t5/Power-Apps-Governance-and/Cannot-add-user-to-environment/m-p/455131#M1943) that it's not possible to remove security groups but I just deleted both instead from the Dynamics admin center.

I'm not sure what else to try, all help appreciated. Thanks!

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Governance & administering

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EricRegnier 8,720 Most Valuable Professional on at

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Hi @rhiheu,
I tried from my end and I'm getting the same issues. Honestly, I never use the Power App Admin center, it seems outdated and all the administration I need can be done via the Power Platform Admin Center (https://admin.powerplatform.microsoft.com/). Users get automatically synced in the environments when they have a licensed assigned and if applicable, part of the environment's security group, so they never required to be added manually.
To assign security roles, I go to Power Platform Admin Center, select the desired environment, click "Settings" button on the top menu, then "Users + permissions" and select "Users"
Hope this helps!

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rhiheu 235 on at

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Hi Eric,
Thanks for your reply. I'm happy to try and do it via the Power Platform Admin Center but I'm having issues there too. I've added them both as System Administrators under the 'Manage User Roles' (in 'Settings' > 'Users + permissions' > 'Users') but both users still do not appear in the 'Enabled Users' list and they don't see the environment in their environment drop-down list on https://make.powerapps.com/. They appear in the 'Team members' list. They don't have any other roles assigned apart from 'System Administrator' which is the same as their working setup for the Sandbox Environment.
Thanks for all your help.

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EricRegnier 8,720 Most Valuable Professional on at

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Hi @rhiheu,
If you added them in the "Managed roles" then they are definitely users in your system, which is step 1. Do they appear under the "Disabled Users"? And what type of license do they have assigned?
Thanks

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rhiheu 235 on at

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Hi Eric,
Thanks for your reply. I initially added them via the Power Apps Admin Centre > Step 1: Add user [Preview]. They are appearing under 'Disabled Users' and both have a 'PowerApps for Office 365' licence.
As a point of comparison for troubleshooting, I've also tried adding the System Administrator role (via the 'Manage User Roles' option) to a user in the Disabled Users list that has a 'PowerApps for Dynamics 365' licence, but I get an error - 'Business Management Error - The user ID associated with the current record is not valid.'
I've now also removed the 'System Administrator' role from one of the 'PowerApps for Office 365' users, to see if re-adding it fixed it. Now I get the same 'Business Management Error' with them too.

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EricRegnier 8,720 Most Valuable Professional on at

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If they are deactivated you cannot modify the roles or update any user settings, this is by design. To reactivate those users, you'll need to re-assign (if they have one already, unassign, wait 15 min and re-assign) a Dynamics 365 or Common Data Service (Power Apps) license back to the user and if it associated your environment with a security group, then you need to add those users to that group in Office 365.

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rhiheu 235 on at

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Hi Eric,
Sorry for the slow reply. I'm happy to try that, but just wondering why they can't just have a 'PowerApps for Office 365' licence to access the environment?
These two users in particular I would like to assign as System Adminstrators - on this page https://docs.microsoft.com/en-us/power-platform/admin/environments-administration it says:

"To manage an environment in the Power Apps Admin center, you must have one of these roles:
The Environment Admin or System Administrator role of the environment, OR
The Global Administrator role of your Azure AD or Office 365 tenant.
You also need either a Power Apps plan or Power Automate plan to access the admin center."

So I'm hoping I can just unassign then reassign their current licence type, 'PowerApps for Office 365'?

Thanks.

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EricRegnier 8,720 Most Valuable Professional on at

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Hi @rhiheu,
It's because "PowerApps for Office 365" is only limited to canvas apps and non-premium connectors. Unfortunately to access and manage CDS you'll need a "higher" license like Power Apps per user app per plan or Dynamics 365. Link below to license overview and guide.
https://docs.microsoft.com/en-us/power-platform/admin/pricing-billing-skus#power-apps-and-power-automate-standalone-plans
https://go.microsoft.com/fwlink/?linkid=2085130

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rhiheu 235 on at

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Hi @EricRegnier thanks for the link and guide. I read the whole guide but didn't find the answers I was looking for unfortunately, as I've already added them successfully though to a Sandbox environment with CDS so I don't understand why it's not working for the Production environments for the same users. I appreciate what you're saying about licensing, but are you saying that those licencing rules don't apply to Sandbox environments?

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EricRegnier 8,720 Most Valuable Professional on at

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They should apply for sandboxes as well. Again, if these users appear as disabled then it means either of the following:
Users are deactivated in O365
Users don't have a proper CDS (or Dynamics 365) license
User does not belong in the security group that the CDS environment is associated to
If you claim all those are false, then I would create a Microsoft support ticket at to get Microsoft's help: https://admin.powerplatform.microsoft.com/support
Cheers!

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rhiheu 235 on at

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Hi @EricRegnier , ok sure, makes sense. I've now got their access working to the two production environments by recreating the environments without CDS as we weren't using it anyway. Thanks for all your help!

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