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Power Platform Community / Forums / Copilot Studio / How to get multiple ch...
Copilot Studio
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How to get multiple choice options to stay after one is chosen?

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Posted on by Community Power Pla... Microsoft Employee

Hi there,

 

I'm creating an FAQ chatbot. Sometimes, if a bot is unsure of which topic to go into, it will suggest 2-3 multiple choice options for the user to choose, like so: 

aidanmorrissey_0-1688074512771.png

 

When one of the options is chosen, the others disappear. I want to know if there's a way to make all of the options stay when one is chosen, in case the user wants to go back and choose another option. The goal is to let the user easily select another topic without having to re-type their question. If this isn't possible, does anyone have any other suggestions?

 

I am also using the Standard Teams version of PVA.

 

Thank you!

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  • Pstork1 Profile Picture
    Pstork1 69,022 Most Valuable Professional on at

    The topic options available in those choices are based on a partial match with whatever the user typed in. So once they clarify by picking one there is no way to retain the rest.  If they type in the same original query they should get the options again, but that's the only way I know of to do it.

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