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Published changes not reflected in private chat with bot

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Posted on by 38

I have published new changes for my bot yesterday and waited until today to test as I know there's some delay.

The published changes which were some topics I turned on, work when I test in power VA and in teams when I message the bot in a teams channel, but when I message the bot directly via chat its still showing me the old functionality and the published changes I made are not working. I've tried uninstalling and reinstalling the bot, restarting my teams, signing out and signing back in from teams, but nothing is working. 

  • nicklim Profile Picture
    nicklim 391 on at
    Re: Published changes not reflected in private chat with bot

    @asfesrsgadgrehg 

     

    How did you go with this? I am still having the same problem sadly.

  • sp.plante Profile Picture
    sp.plante 38 on at
    Re: Published changes not reflected in private chat with bot

    @TiagoSa Your comment made me realise the exact problem because just like you, I deactivated the system topic called "Reset Conversation". I did so because I had my own custom topics and I simply copied the logic from the system topic to my own custom Topic.

     

    What I did not realise is that there is some "magic" in the "Reset Conversation" system topic that tells the bot to get the latest changes. It doesn't matter if my custom topics have the exact same logic that the system topic had, it still doesn't have that "magic" which allows bot to get the latest updates.

     

    I tested this by creating a new bot from scratch without touching the "Reset Conversation" topic, updates were instant as soon as I did "Start over". However, If I copy the actions from the "Reset Conversation" topic directly to the "Start Over" topic and I remove the redirection to the "Reset Conversation" topic, the conversation does get reset but I do NOT get the changes.

     

    Now the tricky part is, I enabled the "Reset Conversation" topic back on my bot, and modified my custom topics to redirect to it, but my bot still won't see these changes because the current "Start Over" command does not call the system topic! So it looks like we literally "bricked" the bot and it cannot get the changes any more....Uninstalling it and even removing it from the Teams channel doesn't change anything. I will wait until monday to see if it gets resolved with time, otherwise I will have the recreate the whole bot without messing with the "Reset Conversation" topic this time....

  • sp.plante Profile Picture
    sp.plante 38 on at
    Re: Published changes not reflected in private chat with bot

    Same thing here...Starting over doesn't change anything my new topic just won't show up.

     

    I tried:

    - Start Over

    - Delete chat

    - Uninstall App

    - Sign out

    - Quit Teams

     

    Nothing gets updated.

  • TiagoSa Profile Picture
    TiagoSa 38 on at
    Re: Published changes not reflected in private chat with bot

    Start over command worked for me originally but I had it turned off for a bit and now I can't get it back on to the published version..

  • ougiskukan Profile Picture
    ougiskukan 2 on at
    Re: Published changes not reflected in private chat with bot

    I am also having the same problem. It was not reflected even if I did the "Start Over" command.

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