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Wanted to forward with all information of conversation to Mail or teams channel.Its send only ID not all answers or texts or pictures.
Hello @Kaspars
Currently this is not possible, a conversation can only be transferred to a engagement hub like OMNI Channel. You can configure a generic hub yourself. This requires some coding:
Hand off chatbot conversations to any generic engagement hub - Power Virtual Agents | Microsoft Docs
Hand off Pre requisites:
Use hand-off to live agent - Power Virtual Agents | Microsoft Docs
Consider voting for these ideas here:
Power Virtual Agent Hand-off to Microsoft Teams
Transfer to Agent in Teams - Power Platform Community (microsoft.com)
Transferring chat to human agents on more and diff... - Power Platform Community (microsoft.com)
Can you provide an update on this?
Thanks!
@renatoromao, Could you look at my solution.
Under review
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