Announcements
Wanted to forward with all information of conversation to Mail or teams channel.Its send only ID not all answers or texts or pictures.
Hello @Kaspars
Currently this is not possible, a conversation can only be transferred to a engagement hub like OMNI Channel. You can configure a generic hub yourself. This requires some coding:
Hand off chatbot conversations to any generic engagement hub - Power Virtual Agents | Microsoft Docs
Hand off Pre requisites:
Use hand-off to live agent - Power Virtual Agents | Microsoft Docs
Consider voting for these ideas here:
Power Virtual Agent Hand-off to Microsoft Teams
Transfer to Agent in Teams - Power Platform Community (microsoft.com)
Transferring chat to human agents on more and diff... - Power Platform Community (microsoft.com)
Can you provide an update on this?
Thanks!
@renatoromao, Could you look at my solution.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 850
Vish WR 324
Haque 296
