web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / Make general purpose, ...
Copilot Studio
Unanswered

Make general purpose, repeatable topic

(0) ShareShare
ReportReport
Posted on by bottabotbot

Hi,

 

I am trying to create tech support bot with PVA. As the bot tries to help users, there is a repeated flow of questions where the user checks setting to see if it is correct, then changes it if it is not, and then checks if it resolves the issue.

 

I want to turn this questioning into a reusable topic. What I am struggling with is how to pass variables to the general topic, and then have that topic return some variable back to original topic at the place it was called.

 

Any suggestions and assistance is appreciated.

 

Note: Please excuse if this is a basic question as I am new to PVA. Also I am building this through Teams.

Thanks.

Categories:
Topic creation & management
I have the same question (0)
  • gregmarbais Profile Picture
    gregmarbais 108 on at

    Hey @bottabotbot, if you create the general topic variable as a bot variable then you can just call it in the topic that it's directed to.

    PVA.jpg

    I know in some types of variables, you can actually pass the variable itself from one topic to the other - I know it's not available for variables that use multiple choice or your custom entities. 

    The downside with bot variables is that they stay a specific value until the session restarts or you build out a process (topic and possibly Power Automate flows) to reset the value. It would be an issue if someone needed to run through those general questions more than once on a specific session for some reason.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the February Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 240 Super User 2026 Season 1

#2
Valantis Profile Picture

Valantis 226

#3
Arild Aarnes Profile Picture

Arild Aarnes 73 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Announcing the "Microsoft Copilot Studio ❤️ MCP" lab
Block PII/PCI in Copilot Studio agent user prompt
Welcome to the Copilot Studio forum!

Product updates

Microsoft Power Platform Community release plans