Connecting back to the top of the process on the Chatbot on the new PVA version

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Posted on by Tak103

Hi:

I noticed there is an issue converting from the classic to the new version of PVA where in the classic, I connected back to the top of the process when the stakeholders had more questions but the conversion to the new PVA version did not do that causing it to hang. Does anyone know how I can connect back to the top (screen shot of the classic below where I wanted to do something similar in the new version). I have other nodes where I connect back as well.

Thanks,

Tak

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MattJimison 577 Most Valuable Professional on at

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Re: Connecting back to the top of the process on the Chatbot on the new PVA version

Hi, @Tak103 .

The ability to drag/drop nodes is not a part of the new Unified Canvas, but you can use the following:

Go to "Add Node"
Go to "Topic Management"
Go to "Go to step"
Click on the node you wish to redirect to
This will allow you to get the same behavior of redirecting to previous parts of your topic when needed.

Find this post helpful? Please mark it as the solution and/or provide kudos so that it will help others in the future.

Cheers,
Matt