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Customize Chat Bot Styling with CSS

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Posted on by Community Power Pla...

Hi:

I am new to PVA chat bots. I have a standard HTML5 page styled with CSS. Our PVA chat bot developer provided the bot HTML/URL:

<!DOCTYPE html><html><body><iframe src="https://web.powerva.microsoft.com/environments/myenvironmentnumber/bots/new_bot_mybotidnumber/webchat" frameborder="0" style="width: 100%; height: 100%;"></iframe></body></html>

I put that iFrame in my HTML and it works, but the styling does not match. We want to override the bot styling with .css to match our company page styling. I tried following this article from Microsoft: https://docs.microsoft.com/en-us/power-virtual-agents/customize-default-canvas which uses Javascript and directline to get a token. I added my bot ID and ran the page. The bot launches, but gets an "Unable to Connect" error. When I take the directline URL+botid from the article code and put it in a browser, I get the following error:

{
"ErrorCode": 4103,
"ErrorMessage": "Bot with id mybotidnumber was not found.",
"DiagnosticsMessage": null,
"ErrorInfo": null
}

Any suggestions?

Thank you!

Categories:

Bot extensibility

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Community Power Pla... on at

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Hi, hoping this may help someone. After reaching out to coworkers, we found that the bot id is a GUID missing the dashes. Once we added the dashes in this format xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx the bot was found and rendered.

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mr_dbc 14 on at

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"We want to override the bot styling with .css to match our company page styling. "

are you able to override the default css by defining your own .css file?

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hhimanshii 4 on at

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Hi, please tell me from where are we getting the whole code of the pva bot.

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mr_dbc 14 on at

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Hi @hhimanshii , I'm afraid you can get the whole code of pva bot.
Can you tell me what exactly do you intend to achieve ?

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hhimanshii 4 on at

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hello, i need to customize the ui of bot. How can I do that?

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adilei on at

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Start by reading here and see if you have any specific follow up questions: https://learn.microsoft.com/en-us/microsoft-copilot-studio/customize-default-canvas?tabs=web.

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mr_dbc 14 on at

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why did my comment got removed?

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mr_dbc 14 on at

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@hhimanshii
can you give me your email details , so that i can help you out?
I'm not sure why my comment got removed

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rkirk2k 282 on at

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I've figured out how to embed the bot into SharePoint using an iframe, but has anyone been able to customize the styling of the bot in SharePoint?

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