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Monitoring of Dyn365 queue

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Posted on by Community Power Pla... Microsoft Employee

Hi,

We have a queue in Dynamics 365 that has monitoring e-mails sent to it. In order to make sure the monitoring never stops by an e-mail error, I'd like to make a inactivity timer on a specific queue.

I thought by doing the following:
- Create a scheduled Power Flow
- Use tablename Queue Items.

- Sort by Newest to Oldest.

- List the top 1 row.

- Check if the time of row creation is older then X amount of time

- If yes: send a notification e-mail. If no: do nothing.

However. Queue items are deleted handled.

Does anyone have any other suggestions?

Thanks!

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Microsoft Dataverse with Power Apps

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EricRegnier 8,720 Most Valuable Professional on at

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Hi @Robbertoo,

You can probably have the same logic but instead of on Queue Item, have it on the Email table directly and filter where the From or To (link to activityparty) is from the Queue. Hope this helps!

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Community Power Pla... Microsoft Employee on at

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Good thinking! Unfortunately, no luck. The from/to columns in that table are not filled with the specific mailadress that I'd like to monitor.

However! What I did find in that table was the fact that it does list what inbox it uses. As the monitoring uses a specific inbox, I can use that in combination with date/time the message was created.

Thanks!

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EricRegnier 8,720 Most Valuable Professional on at

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You can definitely get the to/from, here's another post explaining how: https://powerusers.microsoft.com/t5/Building-Flows/Need-to-Retrieve-email-recipients-To-Cc-Bcc-and-Send-a-reply-to/td-p/893048#:~:text=1%29%20Use%20List%20records%20to%20get%20all%20activity,output%20of%20filter%20array%20for%20sending%20new%20email.

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