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Power Platform Community / Forums / Copilot Studio / How to escalate to liv...
Copilot Studio
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How to escalate to live agent phone number with sip header

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Posted on by IlaiBC

I'm trying to configure the escalate system topic so that the copilot will transfer the user to a predefined phone number with a SIP header (assuming the bot uses voice telephony channel). Does this feature exist in copilot studio? Couldn't find handoff related docs for the telephony channel.

 

Thanks for the help!

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I have the same question (0)
  • pserranne Profile Picture
    pserranne 4 on at

    We have the exact same requirement. Did you already find out how to solve this?

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