web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / How to escalate to liv...
Copilot Studio
Unanswered

How to escalate to live agent phone number with sip header

(1) ShareShare
ReportReport
Posted on by

I'm trying to configure the escalate system topic so that the copilot will transfer the user to a predefined phone number with a SIP header (assuming the bot uses voice telephony channel). Does this feature exist in copilot studio? Couldn't find handoff related docs for the telephony channel.

 

Thanks for the help!

Categories:
I have the same question (0)
  • pserranne Profile Picture
    4 on at

    We have the exact same requirement. Did you already find out how to solve this?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum hierarchy changes are complete!

In our never-ending quest to improve we are simplifying the forum hierarchy…

Ajay Kumar Gannamaneni – Community Spotlight

We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 265 Super User 2025 Season 2

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 240 Super User 2025 Season 2

#3
S-Venkadesh Profile Picture

S-Venkadesh 101 Moderator

Last 30 days Overall leaderboard