Unanswered

Error in model-driven app data in Excel Online - blank white screen

(1) Share

Report

Posted on by jalinn_msp4

Hello, I've created and been using a model-driven app for a few months now. I normally make changes to the data using the Excel Online function without any issues.

As of yesterday, I've been getting this white screen. I've cleared my cache, used Chrome, Edge, Safari, Firefox, Incognito/Private... MAC and PC. I also have confirm the connections within Power Apps is correct. Nothing seems to be working. Any insight would help!!

Categories:

Microsoft Dataverse with Power Apps

White Screen.PNG

Export Online.PNG

I have the same question (0)

All responses (6)

Answers (0)

EricRegnier 8,720 Most Valuable Professional on at

Like (0)

Report

Hi @jalinn_msp4,

This is strange indeed, seems like a platform issue... best bet is to submit a Microsoft Support Ticket at Power Platform admin center (microsoft.com). Good luck!

Was this reply helpful? Yes No
Tonip81 8 on at

Like (0)

Report

Hi Jalinn,

Did you managed to solve this problem?
I have exactly the same thing happening now.. it have been working until now.

Was this reply helpful? Yes No
neds 72 on at

Like (0)

Report

I am getting the same behavior. Very frustrating. Never used to have this issue but just started last week.

Was this reply helpful? Yes No
Tonip81 8 on at

Like (0)

Report

Hi,
In case of others facing the same problem here is how I got this fixed.
The problem in our case was the new preview feature "Try the new look and feel".
When this was turned off the excel online started to work again.

Was this reply helpful? Yes No
neds 72 on at

Like (0)

Report

Thanks for your response! I turned off the "Try new look and feel" but that didn't help. I had also turned on the "Modern share on views and dashboards" feature. That had to be turned off too. Now I can once again use the Open in Excel Online feature. That one is critical to make Dataverse Data management easily useable for those of us coming from Sharepoint.

Was this reply helpful? Yes No
EricRegnier 8,720 Most Valuable Professional on at

Like (0)

Report

Did you try clearing all your browser cache? If so, best bet is to submit a Microsoft Support Ticket at Power Platform admin center (microsoft.com). Good luck!

Was this reply helpful? Yes No