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Power Virtual Agents is pleased to announce that a new integration of Azure Cognitive Services Conversational Language Understanding (CLU) with Microsoft's Power Virtual Agents (PVA), unlocking a whole new level of sophistication and intelligence for your chatbot experiences, is now available in With this integration, you can now harness the power of natural language processing (NLP) to create truly exceptional conversational interfaces.

PVA has been empowering organizations to build chatbots without the need for extensive coding or AI expertise. Now, by seamlessly integrating Conversational Language Understanding (CLU), you can take your chatbot interactions to the next level, providing more sophisticated and personalized responses to your users' queries.

Some of the key benefits of using CLU with PVA include:

Enhanced Natural Language Processing (NLP): By leveraging Language Understanding, your chatbot can better understand the nuances of human language. With advanced NLP capabilities, your bot can interpret user intent, extract key information, and respond intelligently. This means your chatbot can handle a wide range of user inputs, even accounting for variations in phrasing and context, resulting in more accurate and meaningful conversations.
Improved Intent Recognition and Entity Extraction: Language Understanding allows you to define intents and entities specific to your organization and domain. Your chatbot can now identify user intents with higher precision, enabling it to provide more relevant and context-aware responses. Whether it's extracting customer details, understanding user preferences, or handling complex queries, CLU empowers your chatbot to deliver exceptional user experiences.
Seamless Integration and Easy Configuration: Integrating CLU into PVA is a breeze. With a user-friendly interface and onboarding wizard, you can effortlessly configure the language model, intents, and entities that power your chatbot. The intuitive design and simplified setup process ensure that you can start leveraging NLP capabilities without any significant development effort.
Rapid Iteration and Continuous Improvement: With CLU, you can continually refine and improve your chatbot's language understanding capabilities. The integration enables you to gather insights from user interactions, identify areas for improvement, and iteratively train your language models. This iterative approach ensures that your chatbot evolves over time, delivering increasingly accurate and context-aware responses.

Unlock the true potential of your chatbot with the CLU integration in Power Virtual Agents. Seamlessly blend the power of NLP with the simplicity of Power Virtual Agents to create intelligent, context-aware chatbot experiences that elevate customer engagement and streamline your operations.

Get started today and revolutionize your chatbot experience with the combined power of Azure Cognitive Services Conversational Language Understanding and Power Virtual Agents. Visit our website or contact our support team to learn more about this exciting integration and how it can transform your organization's conversational AI capabilities.

Note: The integration of Azure Cognitive Services Conversational Language Understanding with Power Virtual Agents will be available for general availability later this summer.

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