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We are using a form on the powerpages portal for case creation. I'm trying to figure out when a case is created, how to notify the user with an auto response. I would also need to enable this when an agent manually creates a case from the customer service workspace or hub.
Hi @Romelle
Yes, there is an option of sending autoresponse (as part of Automatic Record Creation and Update rule) but that also uses power automate to do so.
MB-200: Microsoft Power Platform + Dynamics 365 Core – Data Management – NEIL PARKHURST
Kind regards
Gulshan
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Hi @Romelle
Did you mean sending email and auto response to customer?
You could use power automate for this:
When a row is added (Dataverse) in Case table and customer/contact info is not blank/null and customer/contact's email is also not blank then send an email (Outlook connector)
I hope this information helps.
Kind regards
Gulshan
Please give it a thumbs up 👍🏻 if you appreciate my efforts.
If my answer helped you resolve your issue then please also mark it as a solution ✅ so that it helps others experiencing the same problem.
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