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Hi, I am new here to Power Virtual Agent and wish to create one FAQ bot for my org. Due to the licensing constraints, i can only use the Power Virtual Agent under O365. I have created the bot successfully with few topics; however, I am still confuse about the topic and entity here. Anyone care to explain more about this? When should i use Entity?
I assume you mean you are using PVA for Teams when you say Power Virtual Agents under O365 because there is no O365 license for PVA. But for your other question.
Hello @raymondha,
Let's go, topics is basically the name of the theme you will create for your users to use in the bot, inside the topics, you will create the flows, where you will lead the user inside that topic.
In the flows you will probably use questions, to know how to direct the user. Every question generates a variable where you will store the user's answer, the entity and the type of data that you will store, take as an example the model below:
Topico: Request Office licenseFlow: here you will instruct about the license request process, imagine that you will collect the user's email and phone number in questions, in the question type you will choose Phone number (entity), Email (entity).So when answering the question what is your phone number: the user will fill in a field of the phone number type, the same as for the email.I hope it was clear to you,
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