Re: Confusion about Topic and Entity
Hello @raymondha,
Let's go, topics is basically the name of the theme you will create for your users to use in the bot, inside the topics, you will create the flows, where you will lead the user inside that topic.
In the flows you will probably use questions, to know how to direct the user. Every question generates a variable where you will store the user's answer, the entity and the type of data that you will store, take as an example the model below:
Topico: Request Office license
Flow: here you will instruct about the license request process, imagine that you will collect the user's email and phone number in questions, in the question type you will choose Phone number (entity), Email (entity).
So when answering the question what is your phone number: the user will fill in a field of the phone number type, the same as for the email.
I hope it was clear to you,
Did I answer your question?😉
Please consider accepting it as the solution to help other members find you faster.
Connect with me: Linkedin -- PVA