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Where to find unanswered questions?

Posted on by

Dear community, sorry for this basic question but I'm kinda new to the tool and community 😉

 

I' currently playing around with my first bot and can't find the questions by users that couldn't be answered by the bot. My expectation would be that I can take those questions and turn them into topics - is this feature available and if yes, where can I find it?

 

Thanks in advance! 🙂

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Where to find unanswered questions?

    Hi @dlem ,

     

    Welcome to the PVA community! 🙂

     

    Regarding your question, you can see the analysis, extract the report of the session, and extract the conversation transcript to see better about the issues, success, and everything around the conversation with the user.

    https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions

    https://docs.microsoft.com/en-us/power-virtual-agents/analytics-overview

    Follow this feature: https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave2/power-virtual-agents/chatbot-use-improves-chatbot-responses

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