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Power Platform Community / Forums / Copilot Studio / Webchat.js->directline...
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Webchat.js->directline API - retain Chat history

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Posted on by Anilal 25
Hi Experts,

I am  trying to restore transcript state on page reload using WebChat's Redux store, so that i can re-load the previous conversations.
 
But in certain cases, the transcript is coming as empty. please see the attached snippet, around the IF loop area seems the issue.
---  if (!transcript || transcript.length === 0) {  ## this is where the issue seems like
 
Please share some thoughts to fix this issue ?
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Bot extensibility
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