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I have followed below documents :
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
I have gone through those documents and regarding Omnichannel i think we require seperate license for that i have tried but it s not working and other option which I found is Botframe work in which I have no knowledge.
Next is building our own engagement hub document which I have gone through.In this there are no steps for creating an engagement hub and connecting to live agent.So if you can explain me about the steps it will be helpful
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