How to use Live agent in PVA using Flow?

(0) Share

Report

Posted on by v-ravka Microsoft Employee

I have followed below documents :
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

https://powervirtualagents.microsoft.com/en-us/blog/power-virtual-agents-integration-with-bot-framew...

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

I have gone through those documents and regarding Omnichannel i think we require seperate license for that i have tried but it s not working and other option which I found is Botframe work in which I have no knowledge.

Next is building our own engagement hub document which I have gone through.In this there are no steps for creating an engagement hub and connecting to live agent.So if you can explain me about the steps it will be helpful

Categories:

Authentication

Flow Integration

Power Automate Flows