In my chatbot use case, my user asks about a form, and the bot is supposed to find the file in the SharePoint "shared documents". The process fails. let's have this example:
- There is a file titled "request for equipment check.docx"
- The file is a simple form, with "name, ID, office address, etc." data fields. In the tile, nor in the body of the form, the name of the form is not mentioned. In other words, you cannot see any "request for equipment check" word inside the file.
- the user asks: "I need to check my equipment. is there a form I can fill?"
- the bot fails to return the link.
Is it even possible for the GPT in Copilot Studio to fetch a file (as a reference) by its title? In order to rule out other possibilities:
- Bot's access to the document location is verified. Sometimes it can actually reference "some" file but not the right one.
- for other forms that have the keyword inside the form, "sometimes" it works. for example. if the form is "work-related complaint", and the title is repeated in the header, or there is a data field "main complaint"
I can assume there must be trick solutions like maintain a list of title / link, and define it as a knowledge source; but I'm more interested to know the capability of the copilot studio, and hopefully solve this puzzle without hacks.