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My Chat Bot Doesnt follow Trigger Phrases

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Posted on by Alice_Knight

Im not sure what ishappening, the bot was working fine prior to today and its the first time this happens, Whenveer I write a Tigger word, it says it doesnt understand and to rephrase it. I ve been using those same words before with no problem so far... please help, Today Im supposed to show the project...

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CU22081450-0 Most Valuable Professional on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

@Alice_Knight ,

Also, we have a natural interaction inside the Power Virtual Agents with System topics (developed by Microsoft, you can't delete it) if you send in another language automatically he will understand.

You can test using the Greeting topic.
nmk 193 on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

You can achieve this by putting a translation engine in between. Let's say the person say Hi and you need to say Hello but before sending Hello to the person you can send it to the translation service and get the Spanish equivalent e.g. hola and then present it to the user. I am not sure how well the translation service behave but it's an idea. see this video for more details ->

Or you can have a dedicated bot for Spanish and English and before starting the journey you can ask the user which bot they want to proceed with. An example here

Please mark this as solution if it answer your question
Alice_Knight 20 on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

Thank you, it works in teams as it should.
Quick Question, can the bot be multilingual? Like if i say hi, it replies in english or "Hola" in spanish?
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CU22081450-0 Most Valuable Professional on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

Hi @Alice_Knight ,

yes, sure!

You can publish now, test and validate it, if you need to change anything or improve your chatbot, you can modify again and republish it again.

After publication, we have a delay between 0-15 minutes to make available your modification inside the Teams but works normally.
Alice_Knight 20 on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

Hi, Thanks for your answer,
Once I publish it in a Teams, If i need a Modification to be done after some time, can I do it on the PA enviorment and then Re- Publish it?
OR once published its "final"
Thanks
Jeff_Zhang on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

Thanks @renatoromao .

@Alice_Knight , please let us know if the problem still persists.

-Jeff Zhang (MSFT)
CU22081450-0 Most Valuable Professional on at

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Re: My Chat Bot Doesnt follow Trigger Phrases

Hi @Alice_Knight ,

I think that it's a temporary issue, I got the same issue on Friday.

You can see your bot working normally after publishing it, inside your channel (Teams, Demo website, Custom website or etc) you will able to test it without issues.