Billing

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Posted on by automationguy56

Hi Team,

I am new to this PVA. I have some questions on billing. Below is the process we are trying to implement:

In SharePoint(PVA hosted here), when user starts the conversation we are getting the email and run MS Flow for matching it with pre defined list in the SharePoint List. If the mailid is present in the list then only it proceeds other wise end the conversation.

Since it is exposed to whole organization who has access to share point. Anyone can go an trigger the chat in SharePoint. In this scenario,

Does it consider as a billing session even if we are validating that email to predefined list?
If we include the Email validation in any of the system topic like Greeting, does it also considers billing session?

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Tyler786878 2 on at

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Re: Billing

no
HenryJammes on at

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Re: Billing

You might be able to add client-side logic on the SharePoint site to determine who sees or doesn't see the chat widget, but there is not out-of-the-box solution for this, so that would require a pro code approach:
Add a chatbot to mobile and web apps - Power Virtual Agents | Microsoft Learn
Web Chat overview - Bot Service | Microsoft Learn

Extending PVA bots (production version) with Bot Framework Composer doesn't come with additional costs, but I believe it is considered a premium feature (so would be considered a billing session, when triggered from the greeting topic). But no costs in terms of Azure resources. Unlike Bot Framework Skills, it does NOT require an Azure subscription. The Bot Framework Composer is just an integrated development environment (IDE) app that allows to extend PVA (production version) bots.

By the way, bots created in the new unified authoring canvas (now in preview, general availability planned for May 2023) don't need and can't be extended with Bot Framework Composer anymore, as most of the things you needed Composer for are now covered in the new canvas: Key concepts for Bot Framework Composer users (preview) - Power Virtual Agents | Microsoft Learn

Hope that helps!
Henry
automationguy56 10 on at

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Re: Billing

Thanks @HenryJammes for the response.

Is there a way to restrict the access to chatbot (in sharepoint) for specific users. So that we can eliminate the unnecessary billing

One more thing, does extending the PVA with composer have additional cost?
Regards,
Muralidhar
HenryJammes on at

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Re: Billing

Hi @automationguy56,

The scenario you're describing would lead to a billed session, according to View billed sessions - Power Virtual Agents | Microsoft Learn.
This is specifically called out here:

Henry