How to skip adaptive feedback if user hasn't clicked any buttons?

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Posted on by Jupyter123

392

Hi, In PVA, I have a Adaptive Card, this is how it looks like

if the user did not click thumbs up or down in adaptive, but instead if they ask some other questions, the feedback forcefully comes. I dont want that. What should i do?
Here is my adaptive card code:

{

"$schema": "http://adaptivecards.io/schemas/adaptive-card.json",

"type": "AdaptiveCard",

"version": "1.2",

"body": [

{

"type": "TextBlock",

"text": "Did you find this helpful?",

"wrap": true

{

"type": "ActionSet",

"actions": [

{

"type": "Action.Submit",

"title": "👍",

"data": {

"feedback": "good"

}

{

"type": "Action.Submit",

"title": "👎",

"data": {

"feedback": "bad"

}

]

}

]

}

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D99 7 on at

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Re: How to skip adaptive feedback if user hasn't clicked any buttons?

Hey, @fernandosilva I am dealing with the same issue as @Jupyter123. The proposed solution doesn't work, because if you set it to 'Don't repeat' all it will do is escalate the issue to a live agent, which is not the same as skipping the adaptive card and allowing the user to input a question etc. Any other solutions?

Thanks
fernandosilva Super User 2024 Season 1 on at

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Re: How to skip adaptive feedback if user hasn't clicked any buttons?

Hi @Jupyter123 ,

Sorry for the late reply as I was on holiday last week.

On the new canvas there are some new settings for adaptive cards that might help you with your enquiry.

I found out that when changing those settings, the adaptive card works as you request.
Once, twice, etc. Or you can add any other formula.

I hope it helps.

Cheers,

Fernando
Jupyter123 392 on at

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Re: How to skip adaptive feedback if user hasn't clicked any buttons?

@fernandosilva hey, if you see my adaptive card code, it doesn't have isRequired property , but still its pop up again when user write anything else in message field if they failed to provide feedback
fernandosilva Super User 2024 Season 1 on at

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Re: How to skip adaptive feedback if user hasn't clicked any buttons?

Hi @Jupyter123 ,

I believe if the user doesn't interact with the buttons and make a new request, the new request will be triggered, unless the buttons have a "isRequired" property, so it will pop up again when the user write anything else in the message field.