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Can Bot Analytics be extended?

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Posted on by SimonSays

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Is it possible to extend the built-in Bot Analytics to include other metrics? For example I'd like to be able to report on which country has the most engagement with a bot.

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Bot analytics

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RezaDorrani 12,143 on at

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Hi @SimonSays

I dont believe the current analytics provide that.

The ConversationTranscripts do not store that info.

https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/

There was a webinar last week where there was a demo of advanced bot analytics.

Check it out - https://www.youtube.com/watch?v=-q-KDb5Fz40

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SimonSays 168 on at

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Thanks @RezaDorrani I thought that might be the case. I'll check out that webinar right away. Out of interest, how can I get an invite to future webinars on PVA?

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RezaDorrani 12,143 on at

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Hi @SimonSays

Subscribe to https://powervirtualagents.microsoft.com/en-us/blog/category/powervirtualagents/

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If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

Thanks,
Reza Dorrani, MVP
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