web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / Provide a Whatsapp cha...
Copilot Studio
Unanswered

Provide a Whatsapp channel

(4) ShareShare
ReportReport
Posted on by rvalli 27

Hello,

Whatsapp is one of the major messaging platforms nowadays, and we have some clients interested in having a virtual assistant channel over it. 

Would be useful to have PVA / BOTs natively support Whatsapp direct communication. 

Categories:
General topics
I have the same question (0)
  • Michael Vakoc Profile Picture
    Michael Vakoc Microsoft Employee on at
    Hi rvalli,
    Thanks for your suggestion! We're always looking into adding more channels support. If you'd like WhatsApp supported in the future, please post it on our ideas board so that others can vote it up and it can influence our roadmap!

    https://powerusers.microsoft.com/t5/Power-Apps-Ideas/idb-p/PowerAppsIdeas/label-name/power%20virtual%20agents

    Thanks.
    Michael, PM, Power Virtual Agents
  • Ashish2012 Profile Picture
    Ashish2012 478 on at
    https://powerusers.microsoft.com/t5/Power-Apps-Ideas/idb-p/PowerAppsIdeas/label-name/power%20virtual%20agents
  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on at

    Really cool suggestion!!! Congrats 🙂

  • SamiLeinoN3 Profile Picture
    SamiLeinoN3 Microsoft Employee on at

    Channels as from any service, Whatsapp one of them, TicToc etc. Snapchat template ready to publish, if there osn’t one already.

     

    Sammy

  • RichardGravener Profile Picture
    RichardGravener 2 on at
    1. Click Add Channel. The New Channel page is displayed.
    2. Select WhatsApp: Service from the Channel Type drop-down list.
    3. Choose Genesys Engage Premise from the Platform drop-down list.
    4. Enter your business phone number in the Business Phone Number field. Important. ...
    5. Click Create.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the February Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Valantis Profile Picture

Valantis 297

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 184 Super User 2026 Season 1

#3
chiaraalina Profile Picture

chiaraalina 51 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Announcing the "Microsoft Copilot Studio ❤️ MCP" lab
Block PII/PCI in Copilot Studio agent user prompt
Welcome to the Copilot Studio forum!

Product updates

Microsoft Power Platform Community release plans