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Power Platform Community / Forums / Copilot Studio / Provide a Whatsapp cha...
Copilot Studio
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Provide a Whatsapp channel

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Posted on by rvalli 27

Hello,

Whatsapp is one of the major messaging platforms nowadays, and we have some clients interested in having a virtual assistant channel over it. 

Would be useful to have PVA / BOTs natively support Whatsapp direct communication. 

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I have the same question (0)
  • Michael Vakoc Profile Picture
    Michael Vakoc on at
    Hi rvalli,
    Thanks for your suggestion! We're always looking into adding more channels support. If you'd like WhatsApp supported in the future, please post it on our ideas board so that others can vote it up and it can influence our roadmap!

    https://powerusers.microsoft.com/t5/Power-Apps-Ideas/idb-p/PowerAppsIdeas/label-name/power%20virtual%20agents

    Thanks.
    Michael, PM, Power Virtual Agents
  • Ashish2012 Profile Picture
    Ashish2012 478 on at
    https://powerusers.microsoft.com/t5/Power-Apps-Ideas/idb-p/PowerAppsIdeas/label-name/power%20virtual%20agents
  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on at

    Really cool suggestion!!! Congrats 🙂

  • SamiLeinoN3 Profile Picture
    SamiLeinoN3 Microsoft Employee on at

    Channels as from any service, Whatsapp one of them, TicToc etc. Snapchat template ready to publish, if there osn’t one already.

     

    Sammy

  • RichardGravener Profile Picture
    RichardGravener 2 on at
    1. Click Add Channel. The New Channel page is displayed.
    2. Select WhatsApp: Service from the Channel Type drop-down list.
    3. Choose Genesys Engage Premise from the Platform drop-down list.
    4. Enter your business phone number in the Business Phone Number field. Important. ...
    5. Click Create.

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