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Bot icons in Teams do not update

Posted on by 56

I've successfully installed my bot as an app in Teams (for testing still) and then updated the branding (icons) of my bot.


However, even though the icons show up under "App details" (both the "full colour" and the "transparent outline" ones), the icons on the chat conversation with the both did not update.

 

It seems that the accent colour did update as it sometimes flashes the accent colour (maroon) when hovering over the chatbot icon in the Teams chat.

 

 

mhorn30_1-1598028921246.png

 


Any idea how to get the icons to work? Or do I need to delete the bot and re-publish it for it to work?

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  • JayJay2 Profile Picture
    JayJay2 23 on at
    Re: Bot icons in Teams do not update

    I tried to change the Icon / Colour as explained here: https://docs.microsoft.com/en-us/power-virtual-agents/teams/publication-add-bot-to-microsoft-teams-teams

    Then PVA tries to save the changes.. But even after 30 minutes.. it is not saved.
    Do you have any solution for this issue?
    Best,
    Josef

  • renatoromao Profile Picture
    renatoromao 6,762 on at
  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Bot icons in Teams do not update

    Hi @mhorn30 ,

     

    Today, it's not possible to update the icon inside the Microsoft Teams.

    Microsoft is working on it and will be available soon.

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