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Office 365 A1 for faculty - PowerApps missing for some users

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I was semi recently hired at the organization I'm working now, a Public Library that has the Office 365 A1 plan
My own license is clearly marked as a "Office 365 A1 for faculty" and sure enough, as stated in the Microsoft office website (https://www.microsoft.com/en-us/microsoft-365/academic/compare-office-365-education-plans?activetab=tab:primaryr2) I have access to Power Apps and have developed a small helper utility that would benefit a lot of people in the organization.

My license

However, as soon as I sent this app to our teams, others weren't able to access it:

error.jfif

However I can clearly see they have the same license, but somehow it doesn't have access to PowerApps???

Am I missing something?? do they have to ask for access to powerapps??? I don't think I ever did anything funny, I just saw it and started using it, I would like other people in the same organization, with the same license to be able to use my apps

Any help is truly appreciated

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Building Power Apps

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StalinPonnusamy Super User 2024 Season 1 on at

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Hi @Anonymous

Office A1 is sufficient to access the app in the same org. To access the power apps that should be shared with each individual user. Did you share the Power app (Canvas App) with the user?

Thanks,
Stalin - Learn To Illuminate

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Community Power Pla... on at

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I have shared them

we just double checked, same thing, the user cant open it, not even from the email they got from me inviting them to use the app

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StalinPonnusamy Super User 2024 Season 1 on at

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Hi @Anonymous

Thanks for the confirmation. In the second window, the user has an office 365 A1 plan but PowerAppps is missing. I recommend creating a Microsoft ticket using the support center.

Go to https://admin.powerplatform.microsoft.com
Click "Help + Support" on the left Navigation
Click "New Support Request" to create a ticket

Thanks,
Stalin - Learn To Illuminate

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Community Power Pla... on at

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Indeed, it would appear for some reason they don't have Power Apps even though their A1 license should give it to them, I will try the support request form, I was really hoping there was some quick hack that I could whip out on my own (there are other users who have the same issue and I don't want to send multiple support requests)

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StalinPonnusamy Super User 2024 Season 1 on at

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I have seen another customer has a different license issue which was resolved within a day.

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Community Power Pla... on at

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Gets weirder, for some reason I don't have the support+help option, it's probably going to have to go to IT and let the organization manager contact Microsoft support

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StalinPonnusamy Super User 2024 Season 1 on at

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That's right. Not every user has permission to create an MS ticket. Sometimes it costs the company, so the Admin team blocks the permissions.

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