I can't edit my chatbot

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Posted on by T_TERADA

Since this morning, I've not able to edit my a chatbots.
When I open the topic list, I can't see anything.

In addition,

This chatbot was created on the PVA preview version, but it seems that it is now changed to the "old version" of PVA.

my chatbot type has been changed from "preview" to "production".

"PowerVirtualAgentSprod #" 'User name? 'Seems to have updated today.

I've issued a ticket. I hope it will be fixed soon.

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General topics

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Community Power Pla... on at

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I am experiencing the same problem in my environment.
Loss of topics
The version number has been changed from preview to production.
Is the user PowerVirtualAgentsProd# doing the modification?
I have shared the situation with the domestic corporation, but what the heck is going on? It seems as if new features have been repeatedly added and cut back over the past week or so.

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HenryJammes on at

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Can you share details / screenshots?
I'm not seeing anything like that on my end.

Chatbots created using the unified authoring canvas were flagged as "Preview" because General Availability hadn't been reached yet. I'm expecting they won't be flagged as "Preview" as soon as the official General Availability is announced, which should happen very soon now, but they will remain in the version they had been created in (i.e. the classic version or the unified authoring version).

Henry

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Community Power Pla... on at

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I am displaying the list of bots in case my environment is helpful, but originally all the bots were configured with the preview version, but about 5 hours ago, the PowerVirtualAgentsProd #, which appears to have been modified by the user in some way, disappeared with the indication "PowerVirtualAgentsProd #". The preview version disappeared about 5 hours ago with the indication "PowerVirtualAgentsProd #", as if a user had made some modification.
After that, I kept getting errors due to inconsistencies between versions of the topic configuration, or it would repeatedly time out trying to pick up the information.

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HenryJammes on at

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That's odd - I have a chatbot in the Japan region but they work for me.

Can you open a support request so we can help with the troubleshooting?
Get Help + Support in Power Platform - Power Platform | Microsoft Learn

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Community Power Pla... on at

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As I mentioned earlier, we are currently in the process of contacting the Japanese subsidiary to inquire about this matter, and I believe that the Japanese subsidiary will be contacted about it at a later date.
The support ticket will be opened at that time.

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Jameslew_MSFT on at

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Has this stabilized at all for you? Are your bots in an inconsistent state (other than the incorrect user having edited the bot)?

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T_TERADA 67 on at

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Not yet. I still cannot see any topics in my chatbot.

If I open list of topics, I get

Unexpected error: {"diagnosticInformation":" can't use trace id. header: {\"cache-control\":\"no-cache, no-store\",\"content-type\":\"application/json\",\"x-ms-activity-vector\":\"00.00.00\",\"x-ms-correlation-id\":\"752cb1bb-48bc-430e-af24-4ddf824c132b\",\"x-ms-islandgateway\":\"GA0000004\",\"x-ms-service-request-id\":\"d80500ce-4b79-4b6e-8918-3ab6b0d73521\"}","errorCode":null,"errorStatus":400,"errorInfo":""}

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Jameslew_MSFT on at

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A very small number of bots were disrupted during an upgrade activity. We have steps you can try to verify whether yours was one (and patch it if so). We're working on seeing if we can do this centrally, but in the interim:

Go to https://make.powerapps.com
On the Right Top corner select the environment where the bot is
Click on “Settings” and then click on “Advanced settings”
Click on “Advanced Find” on top right of the screen

Select “Chatbots” in “Look for” field
Click on “Results”

Click on the bot you want to fix
In the “SynchronizationStatus” field, put the value
{"contentVersion":2}
Save by pressing Ctrl + S

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T_TERADA 67 on at

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James,
Thank you for your support.

>>Click on “Settings” and then click on “Advanced settings”

If I click on "Advanced settings", it's forwarded to 'Dynamics 365'.
https://org3592a53f.crm7.dynamics.com/main.aspx?settingsonly=true#435690347
It seems something wrong ?

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Jameslew_MSFT on at

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Engineering indicates that's by design. Inside Dynamics you need to use the "Advanced Find" experience to take the next step. Note that the gear icon was the incorrect highlight, it should be the funnel icon - now fixed.

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