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Switching from Trial Plan 1 or 2 Account back to PowerApps for Office 365 Account

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Posted on by hwhistler

Hi there,

My team member has an Office 365 account and accidently signed up for the Trial Plan 1 or 2 and it has now expired. We are trying to change his account to be the normal Office 365 one as he doesn't need the Plan 1 or 2 additional functionality. We can't find an obvious way to make the account change and there isn't an option on this page (https://powerapps.microsoft.com/en-us/pricing/) to change the plan back. He is currently now locked out of the App I created due to the trial being expired.

Does anyone know how to push the account downgrade through?

Regards,

Hamish.

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Building Power Apps

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RandyHayes 76,297 Super User 2024 Season 1 on at

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Not sure how that would show up on the licenses for the user (through the Office 365 Admin), but perhaps if the expired plan shows up as a license, just delete it.

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Community Power Pla... on at

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Hi @hwhistler thanks for posting in the community. Do you need assistance with this question?

@Anonymous

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hwhistler 9 on at

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Thanks, I requested our Office 365 admin make the changes and that fixed it.

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