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Power Platform Community / Forums / Copilot Studio / Topic Errors when tryi...
Copilot Studio
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Topic Errors when trying to delete or disable.

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Posted on by 26

I am having issues with deleting and even disabling topics.  I have had to recreate these topics several times and lost my work because they do not seem to open and perhaps they go crazy on the logic I enter I am not even sure.  Now am very hesitant to keep creating topics and then losing my work.  When disabling a topic and deleting an error gives me the error messages below in image. 

This is also preventing me from publishing my bot.  I have tried even signing out and coming back into account thinking maybe that would do the trick.  Still no luck.  

1.PNG
disable.PNG
I have the same question (0)
  • Jameslew_MSFT Profile Picture
    Microsoft Employee on at

    This would normally indicate some sort of deeper problem going on with PVA; maybe an unhappy environment.  I would suggest contacting support and providing them with your environment/bot details so that they can review and if necessary, engage the operations team to take a look.

     

    You shouldn't get these errors in normal use cases.

  • HenryJammes Profile Picture
    Microsoft Employee on at

    @VFAVELA7 what do you mean, topics do not open? Do you get a blank page?

     

    I detailed some troubleshooting steps for a similar issue here: https://powerusers.microsoft.com/t5/Topic-Creation-Management/Corrupted-conversation-start-topic-quot-Crash-quot/m-p/2221979/highlight/true#M1019

     

  • TX_VERO_AZ Profile Picture
    26 on at

    When I open topic they do not ever load so they are blank.  I even tried deleting them and it would give me a failed error.  I recreated the bot and the same thing is happening and I cannot publish the bot.  I even dumbed down the topics without any conditions and still nothing.  I even changed it to a different environment starting from scratch.  No errors to be found in topic area and no errors when validating in solutions yet when I publish I get error topics found and unable to publish. I did open a ticket as I cannot figure what I am doing wrong as I do not see any errors present. 

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