Integration JIRA servicedesk with Power Virtual Agent

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Posted on 12 Jan 2021 14:50:06 by ENjoroge

Dear Community,

I am building a technical support chatbot and trigger ticket creation in Jira from PVA using flow.I am having an issue matching the reporter and the person chatting with the bot.Currently authentication is through Ms Teams.

Any ideas?

Thanks

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ENjoroge 26 on 04 Jun 2021 at 18:29:58

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Re: Integration JIRA servicedesk with Power Virtual Agent

Seemed ti have figured to use the Create ticket V2 template and serves the purpose.

@Jcook
Jcook 7,770 Most Valuable Professional on 02 Jun 2021 at 23:02:08

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Re: Integration JIRA servicedesk with Power Virtual Agent

Hello @ENjoroge

Are you still having issues?
Jcook 7,770 Most Valuable Professional on 12 Jan 2021 at 16:52:30

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Re: Integration JIRA servicedesk with Power Virtual Agent

Hello @ENjoroge

Could you share a screenshot of your Flow, and bot.

What is the value from Jira for a person?

Could we use office365 users connector in Flow to match the person speaking with the bot