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Power Platform Community / Forums / Copilot Studio / Integration JIRA servi...
Copilot Studio
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Integration JIRA servicedesk with Power Virtual Agent

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Posted on by 26

Dear Community,

I am building a technical support chatbot and trigger ticket creation in Jira from PVA using flow.I am having an issue matching the reporter and the person chatting with the bot.Currently authentication is through Ms Teams.

 

Any ideas? 

Thanks

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I have the same question (0)
  • Jcook Profile Picture
    7,781 Most Valuable Professional on at

    Hello @ENjoroge 

     

    Could you share a screenshot of your Flow, and bot.

     

    What is the value from Jira for a person?

    Could we use office365 users connector in Flow to match the person speaking with the bot

  • Jcook Profile Picture
    7,781 Most Valuable Professional on at

    Hello @ENjoroge 

    Are you still having issues?

     

  • Verified answer
    ENjoroge Profile Picture
    26 on at

    Seemed ti have figured to use the Create ticket V2 template and serves the purpose.

     

    @Jcook

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