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We have created several custom forms on SharePoint using PowerApps and have have shared the site with Guest Users external to our company. Several are receiving the error “You need a current plan or trial to use PowerApps” and cannot fillout the form that we created. Some of these users belong to small companies and do not have an IT person and we cant expect them to purchase a PowerApp license just to fill out our forms. Is there a work around? A trial will not work as the form will be used continually. Any help is greatly appreciated.
Hi @PSI_Karen ,
Could you please reference
signup-question-and-answer
Best Regards.
Yumia
Yumia,
Thanks for the response. Understood, as mentioned in my post, this is for external guest accounts not users within my org. Upon further reading it looks like what we want to do isn't supported by Microsoft yet. I concure with others who have expressed frustration that for Microsoft to have a collaboration platform that has limitations for external usage is mind boggling and then to expect them to purchase a license to just fill out a form because it was designed using PowerApps is beyond comprehension. Open-source and Google are becomning more enticing.
Power app licence expired. showing a Run error
You can do what you are trying to do, but the guest user must have a valid Power Apps license for it to work. That license can either be from their own tenant or one assigned to them from yours. Given the cost of assigning the license from your tenant it may not be feasible, but it will work.
This is true, it is frustrating to have Microsoft launching the platform and not give us collaboration option or a buggy one.
In my case I have about 9-10 guest users, some are able to access the form without any issue and some are getting the trial message. All of them are new and have recently created email IDs (mostly outlook and some gmail). 1-2 people with outlook and 1-2 from gmail are facing such issue.
It surely can't be license or trial error.
Any solution?
It is a licensing issue. The ones who can't access the form don't have a valid Power Apps license registered in your Azure AD. That is the requirement.
Hi @Pstork1 , thanks for reply. If that is the case, why rest of the 6-7 people are able to access it? They are very new to microsoft system and still can access it even if they are not given any license by my org or any other org.
It doesn't need to be a license given from your tenant. They may have a license from their own Office 365 tenant. Just because you have an email address doesn't mean you have an office 365 license, but you may. Some of the users have licenses some do not. For the ones that do not you would need to assign them licenses from your tenant. Take a look at the following blog post.
https://wonderlaura.com/2020/04/15/power-apps-for-external-users/
@Pstork1 seems like you missed reading my complete message. I confirm they don't have any office license. They signed up first time for microsoft ecosystem. Some of them are able to access the SP List PowerApps form and some are not.
I read your message and you are mistaken. They can access the SharePoint list without a license, but if they don't have a license from somewhere then they will not be able to access the custom form. I suspect they have a license on that account from somewhere that you aren't aware of. But that is the way it works. I will not be replying to anymore responses on this thread. If you are still having an issue I suggest opening a support call with Microsoft.
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