Copilot - Servicenow Connector Error: ConnectorRequestFailure

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Posted on 4 Apr 2024 14:19:41 by BenMadine

Hi,

I am using the Plugin Actions for Servicenow however when trying to use the 'ServicenNow - Get Knowledges Articles' plugin I am constantly getting the error:

The connector ‘ServiceNow’ returned an HTTP error with code 400. Error code: ConnectorRequestFailure.

Does anyone know how to resolve this issue? I have added a default value for query input: 'password'. But I am also not sure if this is needed or if it would just pick up the query from the users initial input?

Any help is appreciated. Thanks

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er91262 15 on 20 May 2025 at 21:56:30

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Copilot - Servicenow Connector Error: ConnectorRequestFailure

@peterswimm - where exactly you install the servicenow kb?

@BenMadine - how did you resolve this error? any info is appreciated.
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peterswimm Moderator on 04 Apr 2024 at 14:55:41

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Re: Copilot - Servicenow Connector Error: ConnectorRequestFailure

Did you install the service now kb? This is not installed by default in most instances.

Click on plugins and search for KNOWLEDGE API or SN_KM_API