Unanswered

Mobile app on iPhone frozen on loading screen

(0) Share

Report

Posted on by DGS

122

My app was working for months and just after publishing a bug fix it is now stuck here. I have published the app several times changing setup params and no change. I have cleared the phone cache, no change. I have uninstalled power apps and reinstalled, no change.

Categories:

Building Power Apps

I have the same question (0)

All responses (6)

Answers (1)

mmollet 3,187 on at

Like (0)

Report

Try turning off the setting "Preload app for enhanced performance" and see if that solves your issue.

Was this reply helpful? Yes No
DGS 122 on at

Like (0)

Report

Thanks for the quick reply. I cannot find this setting within the settings pane. Here is a pic of the settings pane. If you can give directions to its location I would appreciate it.

Was this reply helpful? Yes No
DGS 122 on at

Like (0)

Report

@mmollet Can you direct me to that setting? I cannot find it.

Was this reply helpful? Yes No
DGS 122 on at

Like (0)

Report

I think the problem is the expiration of my trial powerapps account. I will have a premium license installed in a day or two and report back.

Was this reply helpful? Yes No
DGS 122 on at

Like (0)

Report

OK since I'm a noob and focused on working within a 'solution' I did not find the setting previously mentioned as you will find it if you are on the home screen of your environment. Click the Home Icon found at the top left menu column. Then select your app in the list located middle of the screen on the lower edge. Next click the ellipses '...' on the same row to the right. This will open a popup where you click Settings. 'Preload app for enhanced performance' will be an option in the popup on the right.

Was this reply helpful? Yes No
Verified answer

DGS 122 on at

Like (0)

Report

Ok I got per user licenses and loaded them into the environment of the app. I then went to the Home screen, selected my app, clicked settings and verified that option 'Per-app licenses' was checked On. I then went to my mobile device and tried to run it again. It loaded up the app and ran.

Was this reply helpful? Yes No