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How to get conversation ID in Power virtual atent

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Posted on by mselvadevi

I am creating a bot in which I need to know conversation ID of the conversation which can be used to get the transcript of the conversation . How do I get conversation ID.

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CU22081450-0 Most Valuable Professional on at

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Hi @mselvadevi ,

Unfortunately, you cannot do it yet.
Please, vote in my idea and make this answer as the solution, to help more users.
https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Receive-whole-Conversation-by-email/idi-p/514397

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If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.
Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/

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dougmaloney 59 on at

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@mselvadevi did you manage to figure out how to do this ? In the absence of global variables I need a unique ID for the conversation.

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mselvadevi 16 on at

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No, I am yet to find solution for it. for me it need transcript of the conversation and also need to add additional information in the dynamic entity which stores the information.

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HenryJammes on at

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Resurfacing this thread to suggest 2 workarounds:
1) In the new PVA unified authoring canvas (currently in public preview)
For chatbots created in the new authoring canvas, you can get the conversation id directly from the system variables:
2) In the production version of PVA, using Bot Framework Composer
Open the PVA bot with Bot Framework Composer:
Create a new dialog (e.g. GetConversationId)
In the dialog, under "Dialog Interface", add a new Output.
With a key name, e.g. "conversationId" and of type "string".
In BeginDialog, add a new node of type "Set a property" (under "Manage properties"), and define it with:
Property: dialog.result.conversationId
Value: =turn.activity.conversation.id (even if it's not auto-suggested)

In Bot Framework Composer, the final step is to publish the bot:

Back in Power Virtual Agents, in a topic, you can select "Redirect to another topic" and select the "getConversationId" dialog.
The conversationId variable will be available as an output:

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postimerkk1 12 on at

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Thanks for resurfacing this! Just to confirm, for option 2, the id will then still need to be parsed from the output i.e. |00000000 is not part of the id, correct?

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HenryJammes on at

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Hi @postimerkk1
Yes, that's correct.
By the way, as a user, you can also obtain the Conversation ID by typing "/debug conversationid" in the chat.

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xhan1 14 on at

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Hi @HenryJammes , for option1, The conversation ID does not seem to be a property that identifies different conversations. We'd like to build a report that analyzes conversation history by conversation. However, we found that the name in the Dataverse (conversation ID in PVA) is not unique. The scenario is that if the bot is not helpful, we will record a conversation ID and then link to the Conversation details through that ID .

Screenshot in Dataverse (ConversationTranscrips): the same conversation ID (Name) maps multiple sessions

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HenryJammes on at

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Yes, this is expected for conversations happening over the Teams channel.
They can exist across multiple records in Dataverse.

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xhan1 14 on at

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Thanks @HenryJammes by the way, do you have any ideas to check a specific conversation? The conversation transcript id seems to be unique, but we cannot capture it in PVA

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HenryJammes on at

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Not sure what you mean, the conversation ID is available in a system variable if needed

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