Power Platform Community Forum Thread Details

Hi everyone,

I am experiencing a persistent infinite loading screen (blue spinner) when trying to access my Copilot Studio environment.

Context:

My previous Copilot Studio trial recently expired.
I have since accepted/signed up for a new trial on the same account.
Every time I log in to web.powerva.microsoft.com, I am met with the loading animation, but the dashboard never renders.

Steps I've already tried:

Refreshing the page and performing a hard refresh (Ctrl + F5).
Attempting to log in via an Incognito/Private window (same result).
Clearing browser cache and cookies for Microsoft domains.

It seems like my account is stuck in a provisioning loop between the expired license and the new trial license. Has anyone encountered this "session hang" after a trial renewal, and is there a specific way to force the environment to re-sync?

Categories:

General topics