Unanswered

SendEmailV2 from a shared mailbox - Sent Items not showing in shared sent folder

(0) Share

Report

Posted on by MattyT8

I have created multiple SendEmailV2 codes in an app, and all are sending from a shared mailbox successfully for my whole team.

My problem is that the sent email is staying in their own "Sent Items" folder, even though it is sending from the shared address.

I need the sent items to be in the shared mailbox for record keeping purposes, is this possible?

This is my code (simplified):

Office365Outlook.SendEmailV2(
"recipient@email.com" ,

"Subject",

"Body",

{From: "sharedmailbox@email.com"})

I have tried including "ReplyTo: "sharedmailbox@email.com" " after the "From:" field, this successfully sent as well however this had no effect on where the sent email sat, it was still in my personal sent items.

Categories:

Building Power Apps

I have the same question (0)

All responses (3)

Answers (1)

EddieE 4,641 Moderator on at

Like (0)

Report

@MattyT8

From here:

In Microsoft 365, shared mailboxes don't require a license and can't be added to Outlook as an independent mailbox. You can't sign in to a shared mailbox. Instead, you sign in to your own mailbox, and then you open the shared mailbox. When you send or reply to a new message from the shared mailbox, Outlook automatically sends or replies from the sender's account. Therefore, messages are stored in the Sent Items folder of the sender's mailbox.

That page also has some work arounds. Before reading that, I was going to suggest a workaround by cc'ing a copy of the email/s to the shared mailbox.

Was this reply helpful? Yes No
Verified answer

MattyT8 11 on at

Like (0)

Report

It turned out to be an online setting which needed to be adjusted through the server of Office365. Not Power Apps.

Was this reply helpful? Yes No
VictorIvanidze 13,073 on at

Like (0)

Report

Have a look at this freeware: https://ivasoft.com/unisentflow.shtml

Was this reply helpful? Yes No