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Get phone number from Twilio

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Posted on 27 Mar 2025 19:24:16 by IF-27031922-0

Hello! I'm currently doing a pva integration using twilio that via a whatsapp number will start a bot conversation, i was wondering if it was possible to pass the phone number from which im contacting to power virtual agent and it to save it in a variable that i will use later.

I'm using this github code: GitHub - kokkoon/BotConnectorAPI

Thanks in advance!!

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IF-27031922-0 2 on 29 Mar 2025 at 13:44:59

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Get phone number from Twilio

@AllanMouraDev its giving me the bot name:
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AllanMouraDev 133 on 27 Mar 2025 at 22:47:28

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Get phone number from Twilio

In Power Virtual Agents (Copilot Studio), the variable that returns the phone number of the person contacting via WhatsApp or SMS is:

System.Activity.Recipient.Name

The phone number used to call or connect to the agent

https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-variables-about?tabs=webApp