I’m working with a Copilot Studio agent running in the Microsoft Teams channel and I need to access the full conversation transcript at runtime, while the conversation is still active.
The bot is used for creating tickets and FAQs scenarios. The user will chat with the bot on Teams and create support ticket and attach the entire conversation so far as the ticket description or comments. This must happen during the conversation, not after it ends, so the ticket reflects the full context immediately.
- Copilot Studio stores conversation transcripts only after the session ends with ConversationTranscript table in powerapp which does not match our requirement because we need it when the conversation is still going.
- Rebuilding the transcript by storing each user and bot message in variables is too complex for my bot. My bot has many topics and multiple flows, and adding custom logic everywhere to capture and append messages is difficult to maintain.
Is there a supported way to access the full Copilot Studio conversation transcript at runtime in the Microsoft Teams channel?
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Share
Report
All responses (
Answers (
330
