Power Platform Community Forum Thread Details

On a Microsoft Teams agent, when clicking Quick Replies or Allow, an error message appears saying:
“Something went wrong. Please try again.”
This issue does not occur in Copilot Studio test mode, where the agent works as expected.

Steps to Reproduce

The agent displays Quick Replies using Send Message.
The user clicks one of the Quick Reply buttons.
The selected Quick Reply is not sent, and the error message “Something went wrong. Please try again.” is displayed.

Conditions / Observations

The issue occurs for all users (not user-specific).
The problem does not occur with other agents created in Copilot Studio.
When a new agent is created using the same instructions, knowledge sources, topics, and settings as the problematic agent, the issue does not occur.

Question

Has anyone experienced a similar issue with Quick Replies or Allow buttons on a published Microsoft Teams agent?
Any insights into possible causes or troubleshooting steps would be greatly appreciated.

Categories:

Autonomous agents

General topics

Publish & channel management