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Power Apps
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Power App connector can not switch the outlook account

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Posted on by EF-19030157-0
Hello,
 
In the Power App connector, we can not switch the outlook account.
Even we click to switch account and enter the corresponding account, it still login the app solution upload owner.
At first, we thought it wat the single-sign-on set by the group policy, however we try it on other computers, that still can not switch outlook account in connector.
We also tried it to clear browser cookie and run in the browser incognito mode, but still can not switch.
Please support what's the reason for this?
 
 
BR
Evan
Categories:
Connector development
I have the same question (0)
  • Suggested answer
    CU11021143-0 Profile Picture
    CU11021143-0 50 on at

    It appears that Power Apps currently does not fully support switching Outlook accounts inside the Outlook connector, even after selecting Switch account. This behavior usually happens because:

    • The connector uses the cached Azure AD login associated with the environment/app owner.
    • Power Apps often forces the connector to reuse the current session token, even in Incognito mode or after clearing cookies.
    This is a known limitation of the Outlook (Office 365) connector.
    To use another Outlook account, the recommended workaround is:
    1. Create a new browser profile (Edge/Chrome profile) and log in only with the target account.
    2. Or use a separate environment where the connector is created under the required account.
    3. Ensure the user has the correct license and permissions for Outlook in that environment.
  • Suggested answer
    11manish Profile Picture
    11manish 457 on at
    In Microsoft Power Apps / Microsoft Power Automate, you cannot switch Outlook accounts via the login prompt because:
    • The app/flow uses a saved connection, not your current browser session.
    Key points
    • Connections are stored at environment level
    • They are tied to a specific account (owner)
    Clearing cache, incognito, or different machines , won’t help
     
    Correct fix
    Create a new Outlook connection
    Update connection reference / flow / app to use it
     
    Thanks
    Manish
     
    Visit my blog : https://powerappbuilder.blogspot.com/

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