Cannot access "Knowledge" or Generative AI features in Teams - Stuck with Classic version

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Posted on by CU07050639-1 Microsoft Employee

Hi everyone,

I am trying to create an AI chatbot in Microsoft Teams using Copilot Studio. My goal is to use the "Knowledge" feature to upload documents (PDF/Word) and have the bot answer questions based on them, similar to NotebookLM.

However, I am facing the following issues:

Stuck in "Classic" version: Every time I create a new copilot within Teams, it automatically becomes the "(Classic)" version.
Missing "Knowledge" tab: I don't see the "Knowledge" or "Generative AI" menu on the left sidebar.
AI Features limited: In the Settings > AI capabilities, I can only see "Topic overlap detection," and there is no option to upload documents or add websites for generative answers.

What I've tried:

Clicking the "Try the new studio experience" banner at the top, but it redirects me to the web version of Copilot Studio.
Creating multiple bots, but they all end up being "Classic" versions.

Environment:

I am using Copilot Studio within Microsoft Teams.
My organization has a Microsoft 365 business license.

Is there a specific setting or admin-level permission required to enable the "New Studio" and "Knowledge" features within the Teams app? Or is this feature restricted in certain regions/licenses?

Any help would be greatly appreciated. Thank you!

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General topics

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NG-07050906-0 2 on at

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Hi,

I am having a similar problem to above. I previously build an agent on Co-pilot and now came to modify the 'Knowledge' part of it but it says 'Upgrade your license to start using knowledge', even though I have already extended my free trial.

Would welcome any help/thoughts!

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AP-26031104-0 Microsoft Employee on at

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Hi CU07050639-1

This behavior is expected.

The Copilot Studio app inside Teams currently uses the Classic experience, which means:

Copilots are always created as “(Classic)”

The Knowledge tab and generative AI features are not available

Only limited AI capabilities are shown

This is not a permissions or licensing issue.

To use Knowledge (PDF/Word upload, websites, etc.), you need to create your copilot in the new experience:

Copilot Studio web app → https://copilotstudio.microsoft.com

or M365 Copilot → Agent Builder

That’s why clicking “Try the new studio experience” redirects you to the web — it’s the correct place to use these features.

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