I cannot seem to be able to upload files or connect channels to my agent - and I have the following error that I cannot resolve.
Draft agent status: Somechannel settings aren't availabledue to your organization's data loss prevention policies. Contact your admin with questions.
Due to a recent data loss prevention policy change, some issues are preventing your agent from working correctly. Download the file to review the error details and contact your admin.Learn more
Admins are non - responsive, so I dont know how to proceed? I am able to create agents in the other mode easily and attach files and sharepoint but this one does not?
Only admins can help or you need to change your environment where "Direct Line Channel" is allowed in Data Loss Policy by Admin.
Your Environment DLP policy restrict use of direct line channel hence you are getting this error. It should be part of business group, currently it is blocked.
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.