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Copilot Studio - Topics - Actions - Send an email V2 Body issue

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Hello everyone

Recently I have built a Copilot Studio Agent that is able to use the action 'Send an email (V2)' with dynamic contents (variables and system.user.xxxx / system.conversation.id, etc.) to be in the e-mail body itself by using 'fx' with codes similar to below:

Concatenate("A ticket has been raised through the Digital Solutions Navigator:<br>Conversation ID: ",System.Conversation.Id,"<br>Requestor: ",System.User.DisplayName,"<br>Issue summarized by Copilot: <br>",varDetect_UserInput.text)

It was working like a charm (see screenshot), and our team is almost deploying it to all users in the organization after several rounds of testing until 12th June. But today (13th June) when I come back to fine-tuning on the wordings, I noticed the 'Send an email (V2)' action card looks different and realize the entire code disappeared from the 'body' part. (The code for composing Subject Line and 'To' e-mail address is still showing properly).

I tried to put in the code again in 'Enter formula' for the e-mail body, but the entire code is being treated as a string and displayed literally (i.e. those dynamic contents are not being called) - see screenshot attached.

Does anyone know what happened on the recent update to this action, and what is the alternate method to send the e-mail? The system is almost being deployed, and this has impacted the rollout...

Thank you.

Cheers

Frost

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CU14060112-0 2 on at

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Same problem for me, I have to say that Copilot Studio is full of bugs. Not ready for serious corporate use, although in my company we are paying a fortune for Copilot Stack,

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CU25060535-1 3 on at

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good day, I am in the same situation. Sending of emails with variables was working perfectly until mid-june. I have tried editing it in the code editor to which it then works again. But a few hours later it just stops.

a workaround I've ended up doing is creating a flow to send the email and I send my email body to it.

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Robulane on at

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Hi everyone,

We're currently investigating this issue and will prioritize getting it resolved as soon as possible. It appears to be a UX-related problem—please note that already published bots should not be affected.

Workaround:
To bypass the issue for now, you can manually edit the request body in the code editor. Here's a quick guide:

1. Use the "Set variable" action to assign your desired string to a variable.

2. In the code editor for the connector action, update the body mapping as follows:

body: =Topic.YourVariableName
Replace YourVariableName with the name of the variable you created.

⚠️ Please note: this workaround may break if you edit the connector action again. We recommend applying this only after you've finalized and saved all other properties.

We're really sorry for the inconvenience and appreciate your patience as we work on a fix.

Open AI Tools (click or press CTRL twice)

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