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Agent suddenly stop answering from Knowledge

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Posted on by ML-03030954-0

Agent suddenly stop answering from Knowledge.Permission and everything is Ok

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Vinoth Selvam 1,590 Super User 2025 Season 2 on at

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Hi ML-03030954-0 ,

Please provide more information on the issue or error.

Is there any error message shown (or) when the issue occurs?

Thanks.

Visit my Blog

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AF-21031519-0 2 on at

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Hello,

I have the same issue apparently. I created an agent that worked perfectly until a month ago more or less. The agent is only in test right now, i never published it and had a trigger for reading certain incoming email sfrom my colleagues. The action was to send a new email with estimates for some fake products that i created to test the agent. The products and the prices are inside a Word document that i added as the onlt knowledge base available. The agent worked perfectly until someday it stopped reading the content of the kwnowledge base, whe I run the test it tries to access the knowledge base, but the putput is always that it is not abel to find the right answer for the question.

But I am sure that it worked perfectly before with the same exact question, and trigger and action are still working correctly.

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WL-25030907-0 2 on at

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Having a very similar issue and do not get any form of an error code.

Set up an Agent that had been working fine both in the Studio Testing then when published and shared with a limited number of colleagues to test in Microsoft Teams. This was working for them before suddenly, responses have returned completely incorrect or citing that the Agent does not have the knowledge. Nothing changed, it just stopped working. Looking across forums, it does paint a picture that others are having this very similar issue.

Note; I have also recreated the entire agent from scratch and have found that it will search a knowledge document uploaded to it but deliver no output; even when the exact question is asked.

Is there a known issue perhaps?

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