Shared people doesn't have the access to agent created in Sandbox

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Posted on by BZ-22010926-0

Hi team,

I created an agent and it works well in my 2 colleagues' Teams. But when I shared to another colleague, he cannot open it.
I'm wondering whether there is any specific limit for the share number in Sandbox.
As I asked Copilot and it says the limit is 10 people for Sandbox. But in recent sharing, there is people shared that the limit is 99 for Sandbox.

Thanks,
Beina

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Building Copilot Studio chatbots in Microsoft Teams

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Valantis 698 on at

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Hi @BZ-22010926-0,

I just wanted to check in and see if your issue got resolved. If it did, would you mind marking the question as answered? That way it'll be easier for others to find if they run into the same problem. Thank you :)

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Valantis 698 on at

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Hi @BZ-22010926-0,

There is no fixed "10 users per sandbox" limit in Copilot Studio. The numbers you encountered (10 vs 99) originate from a configurable governance setting in Power Platform Managed Environments, not from the product itself.

Your colleague cannot access the agent because your sandbox environment has a per-agent viewer limit configured to 10. Once 10 individual users have been granted access, the 11th person is blocked. This explains why it worked for your first 2 colleagues but fails for the third.

https://learn.microsoft.com/en-us/power-platform/admin/managed-environment-sharing-limits

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