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Copilot Studio - Outlook Connector

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Posted on by AT-12011746-0 Microsoft Employee

Hi! Has anyone successfully set up an agent using the Outlook connector tool? Running into an issue with the “Send an email (v2)” action: specifically, I can’t get the email body to format with proper line breaks. Any tips or a point of contact would be super helpful - have been struggling with this for weeks!

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Calling actions from Copilot Studio

Copilot Studio pre-built agents/templates

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chiaraalina 1,586 Super User 2026 Season 1 on at

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Hi @AT-12011746-0

Have you already tried with HTML?

Example

Hello This is line one. This is line two. Regards Your Name

Translates to

Hello

This is line one.
This is line two.

Regards
Your Name

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AT-12011746-0 Microsoft Employee on at

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Thanks @chiaraalina! The solution was just to type directly into the chatbox with the agent, since I was saving the user response in the chat window to become the email body.

I'm curious if you know of any ways to pre-fill the email body to send out and add the user response in the middle. For example, I want to send out an email response that has the same intro paragraph across all emails, with the middle paragraph being the specific user response entered in the chat window, and ending with the same conclusion paragraph across all emails. However, the body I can add to the Outlook connector email can only be one variable (doesn't allow free typing)

and when I try to set a variable value in the variable management options, it doesn't allow free typing either.

Any tips would be great!

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chiaraalina 1,586 Super User 2026 Season 1 on at

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Hi @AT-12011746-0

Yes, it is possible. . The Body field in Send an email (V2) only accepts one value, so you can’t type text and insert a variable directly. The easiest way is to use PowerFx.

Add Ask a question and save the answer to a variable, example userResponse.

Build the email body with Power Fx

"Hello" &
Topic.userResponse &
"Thanks, Your Name"

Let me know if it helped!

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AT-12011746-0 Microsoft Employee on at

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Dear @chiaraalina,

Thank you so much for your help - both of your answers worked! I'm running into one last formatting error, if you have any guidance on this.

I currently have a variable set, titled suggestedCat1, that I made into a global variable. I'm trying to populate the adaptive card's field for Category 1 (you can see the card format on the right hand side in the agent chat box) with suggestedCat1's value. I did print it beforehand to make sure that the variable has the correct value stored. I've tried all of Copilot's recommended solutions but it still draws a blank in the adaptive card. It believes that as long as the name matches, the variable value should have been added into the card. Would you have any insight into this?

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chiaraalina 1,586 Super User 2026 Season 1 on at

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Hi @AT-12011746-0

Great!

Try to set the input’s value using the variable (no quotes). And use Global.

Example:

{
type: "AdaptiveCard",
version: "1.5",
body: [
{
type: "Input.Text",
id: "Category1",
value: Global.suggestedCat1
}
],
actions: [
{ type: "Action.Submit", title: "Confirm" }
]
}

That should work!

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AT-12011746-0 Microsoft Employee on at

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Thanks @chiaraalina for your suggestion! Unfortunately when I try to use Global and not include quotations, clicking "save" automatically resolves it back to the "{$suggestedCat1}" format so I'm assuming that it's causing an error. Is there any other recommendation to approach this? Thank you for all of your help - feeling so close!

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chiaraalina 1,586 Super User 2026 Season 1 on at

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Hi

Please switch to Formular card. There you can use dynamic values.

Let me know if this solution works for you!

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AT-12011746-0 Microsoft Employee on at

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@chiaraalina Does outlook send email V2 not allow us to send emails to recipients outside of Microsoft? Reaching out to Msft support only led me to this post: Send an email (V2) action not triggered in Copilot Mail Agent - Microsoft Q&A and there were no verified answers. Any help or point of contact here would be appreciated!

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chiaraalina 1,586 Super User 2026 Season 1 on at

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Hi

What connection account is the email step using?

Can you share some infornation/screenshots?

Thanks!

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AT-12011746-0 Microsoft Employee on at

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Dear @chiaraalina,

I am using my work email for the connection and taking the user email that was saved into a variable named Global.userEmail. Since we store the email in a text block with other fields, I had created a custom prompt that would pull out the email from the block to use for the email sendout. I've attached a screenshot below - thanks!

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