Since BC does not have a built-in direct integration with Copilot Studio, we can directly link the knowledge souce.
You will need to use Custom Action or Power automate to achieve it.
In case of Power automate, we might need to fetch the required data using the required conditions and can pass that data to Generative Answer node. which can then process and provide the response.
In Custom action, you can try using the following actions and get the data. After getting the required data, you can pass on to the Generative answers node similar to above.
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