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Power Platform Community / Forums / Copilot Studio / Cannot find Call an Ac...
Copilot Studio
Suggested Answer

Cannot find Call an Action option to add Power Automate Flow

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Posted on by JG-22041502-0 5
Hi, 
 
I'm trying to create a new agent in Copilot Studio. I started with a normal phrase trigger and now I'm trying to add a Power Automate flow. I'm trying to add the node of Call an Action -> Create a Flow for this but the option itself is not showing up. I've ensured that we have the proper license in both copilot studio and power automate. Also, both the tools are running in the same environment. I'm not really sure what I'm missing. Can someone please help?
 
Thanks,
GJ
 
 
 
Categories:
Calling actions from Copilot Studio
I have the same question (0)
  • Suggested answer
    Sunil Kumar Pashikanti Profile Picture
    Sunil Kumar Pashikanti 1,872 Moderator on at
     
    You’re not missing a license or environment setting.
    The “Call an action / Create a flow” option no longer appears by default in Copilot Studio unless at least one compatible Power Automate flow already exists in the environment.
    That’s why the panel shows “No Flows” in your screenshot.
     
    What changed (important)
    In the new Copilot Studio experience:
    • You cannot create a Power Automate flow directly from the node anymore
    • Copilot Studio only lists existing flows that are:
      • In the same environment
      • Have a Copilot/Power Virtual Agents trigger
      • Are enabled
    If none exist, the UI hides the option.
    This is working as designed (recent platform change).
     
    Correct way to fix it
    Step 1: Create the flow in Power Automate first
    In Power Automate, create a cloud flow with one of these triggers:
          When Copilot Studio calls a flow
          (sometimes shown as “When Power Virtual Agents calls a flow”)
    Save the flow.
     
    Step 2: Return to Copilot Studio
    • Go back to your agent
    • Add Add tool → Basic tools
    • The flow will now appear under Call an action
    You can select it and map inputs/outputs.
     
    Common gotchas to double‑check
    ✔ Flow and agent are in the same environment
    ✔ Flow trigger is Copilot Studio / PVA trigger
    ✔ Flow is turned on
    ✔ You have Editor access to the flow
     
    ✅ If this answer helped resolve your issue, please mark it as Accepted so it can help others with the same problem.
    👍 Feel free to Like the post if you found it useful.

    Sunil Kumar Pashikanti, Moderator
    Blog: https://sunilpashikanti.com/posts/
     
  • JG-22041502-0 Profile Picture
    JG-22041502-0 5 on at
     
    Thank you for the clear and quick response! i really appreciate it. Let me work on the solution you have given. Will post my results shortly.
     
    Thank you once again!
     
    Regards,
    GJ

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