Power Platform Community Forum Thread Details

We want to integrate payment gateways in our chatbot but we didn't find any option currently.

Is it possible to connect to payment gateways for any of the banks or avail customers to make payment from Power Virtual Agents?

Categories:

Calling actions from Copilot Studio

Hi @mitalipatel,

Yes, it is possible, but not directly as a built-in “payment gateway” feature inside Microsoft Copilot Studio, formerly known as Power Virtual Agents.

The usual approach is:

The chatbot calls a Power Automate flow or API
That flow integrates with a payment provider like:
- Stripe
- PayPal
- Razorpay
Then the bot either:
- sends a payment link
- opens a hosted checkout page
- or returns payment status to the user

Most implementations avoid collecting card details directly inside the chatbot for PCI/security reasons. Instead, the bot redirects users to the payment provider’s secure checkout page.

A very common pattern is:

User confirms purchase/payment intent in chat
Bot triggers Power Automate
Flow creates payment session/order via gateway API
Bot sends checkout URL back to user
User completes payment externally
Webhook updates Dataverse/CRM/order status

Microsoft doesn’t currently provide native bank/payment connectors specifically for Copilot Studio chat payments, so custom API integration is usually required.

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