Organizations are increasingly using Microsoft 365 Copilot agents to simplify everyday tasks and support business processes across industries such as healthcare, finance, HR, and customer service. But deploying an agent is only the first step. To get the most value from it, you also need to understand how people are actually using it.
Which agent is getting the most attention? Are users coming back regularly? Is adoption growing over time? These insights can help you understand whether your Copilot agents are making an impact and where there may be opportunities to improve adoption.
This is where the Microsoft 365 Insights Agent can help. Instead of spending time going through usage reports, administrators can simply ask questions in natural language and get insights into agent adoption, active users, usage trends, and more. This makes it easier to see how your Copilot agents are performing and understand how users are engaging with them.
Real Business Use Case: Healthcare Copilot Agents
Consider a healthcare organization that has deployed two Microsoft 365 Copilot agents to improve clinical efficiency.
The Patient Care Assistant helps doctors and nurses quickly retrieve patient information, medication history, appointment details, and treatment guidelines during consultations. The Medical Documentation Assistant supports clinicians by generating patient summaries, discharge notes, and other medical documentation, reducing the time spent on administrative tasks.
After deploying both agents, the IT and healthcare teams want to understand how effectively these solutions are being adopted. They need answers to questions such as:
- Which agent has higher user adoption?
- How many users interact with each agent daily or weekly?
- Are users returning consistently over time?
- Which agent requires additional improvements or user training?
Rather than manually analyzing reports, the Microsoft 365 Insights Agent enables administrators to retrieve these insights simply by asking questions in natural language... Read More
