Register for the virtual event
January 12th at 2:00 ET/11:00 PT
Session overview
Please join your State and Local Government colleagues and Microsoft for a digital event on Thursday, January 12th at 2 PM EDT/11 AM PDT – D365 Tech Series: What's New in Wave 2 Customer Service. You will get a first-hand look at the new and exciting enhancements available within Dynamics 365 Customer Service.
Here's a sneak peek on what we'll be covering:
Expanding voice capabilities and enable new channels
Transforming contact center routing with longest-idle, percentage-based, and preferred-agent routing
Enabling collaborative agent experiences with Microsoft Teams integration
Modernizing the agent experience with enhanced navigation and AI-powered conversation summaries
Providing out-of-the-box reports and ability to view PVA analytics within Omnichannel analytics dashboards
Speakers: Richa Sharma and Joe Alexander: SLG Business Applications Technology Specialists
Register today for this can’t-miss event!
