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Session Id :
Power Platform Community / User groups / Power Platform and Dynamics 365 for State and Local Governments (SLG) / D365 Tech Series: What is New in Wave 2 Customer Service
Learning

D365 Tech Series: What is New in Wave 2 Customer Service

1/12/2023 7:00:00 PM | 1/12/2023 7:00:00 PM to 1/12/2023 8:00:00 PM US/Eastern | 2 registered

1/12/2023 7:00:00 PM 1/12/2023 7:00:00 PM - 1/12/2023 8:00:00 PM 1/12/2023 8:00:00 PM US/Eastern | 2 registered

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Location

Online event

Meeting link
https://msit.events.teams.microsoft.com/event/4b2889fc-6dbc-43a3-8155-82c03f230f2a@72f988bf-86f1-41af-91ab-2d7cd011db47
Speakers
Topics

Dynamics, Customer Service, D365, Voice, Contact Center, Analytics, Integration

Details
Register for the virtual eventJanuary 12th at 2:00 ET/11:00 PTSession overviewPlease join your State and Local Government colleagues and Microsoft for a digital event on Thursday, January 12th at 2 PM EDT/11 AM PDT – D365 Tech Series: What's New in Wave 2 Customer Service.  You will get a first-hand look at the new and exciting enhancements available within Dynamics 365 Customer Service.Here's a sneak peek on what we'll be covering:Expanding voice capabilities and enable new channelsTransforming contact center routing with longest-idle, percentage-based, and preferred-agent routingEnabling collaborative agent experiences with Microsoft Teams integrationModernizing the agent experience with enhanced navigation and AI-powered conversation summariesProviding out-of-the-box reports and ability to view PVA analytics within Omnichannel analytics dashboardsSpeakers: Richa Sharma and Joe Alexander: SLG Business Applications Technology SpecialistsRegister today for this can’t-miss event!

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